SYMORU TERMS & CONDITIONS

Last Updated: 12 October 2025

1. Overview

This website and our official channels (together, the “Platform”) are operated by Symoru Jewellery (“Symoru,” “we,” “us,” “our”). By visiting the Platform and/or purchasing from us, you (“you,” “user,” “customer”) agree to be bound by these Terms & Conditions (“Terms”), including additional policies referenced here such as the Refund/Return Policy, Shipping Policy, and Privacy Policy.

If you do not agree to these Terms, please do not use the Platform.

Age Requirement: You must be 18 years or older, or using the Platform under the supervision of a parent or guardian.
Updates: We may update these Terms at any time. Continued use of the Platform means you accept the changes.

2. Online Store Terms

By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction or have parental consent for minors using the Platform.

You must not use our products or services for any unlawful purpose or violate any applicable laws. You must not transmit malware, worms, or destructive code. Any breach may result in immediate termination of services and possible legal action.

3. General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• Content (excluding payment data) may be transferred unencrypted over various networks. Payment card data is always encrypted in transit and processed securely by Razorpay.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without prior written permission.

4. Accuracy, Completeness, and Timeliness

Information on the Platform is provided for general guidance. While we aim for accuracy, materials may not always be current or complete. We may modify content at any time without obligation to update it. Your reliance on Platform materials is at your own risk.

5. Modifications to Service and Prices

Product prices and availability may change without notice. We may modify or discontinue the service at any time. We are not liable to you or any third party for such changes.

6. Products and Services

• Some items may be available exclusively online and may have limited quantities.
• Returns and exchanges are governed by our Refund and Return Policy. Returns are approved only for damage or size issues, subject to timelines and required evidence.
• We strive to display product colors accurately; however, minor variations may occur due to photography and screen settings.
• We may limit sales to any person, region, or jurisdiction and may limit quantities per order.
• Logistics: Orders are fulfilled via Shipmozo.
• Payments: Online payments are processed securely by Razorpay. We do not store full card details.

7. Billing and Account Information

We may refuse or cancel any order at our discretion, including limits per person, household, account, payment method, or address. You agree to provide current, complete, and accurate purchase and account information and to promptly update your details. Please review our Refund and Return Policy and Shipping Policy for more details.

8. Optional Tools and Third-Party Services

We may provide access to third-party tools “as is” and “as available” without warranties. Use of such tools is at your own risk. New features or services introduced in the future will also be subject to these Terms.

9. Third-Party Links

The Platform may include links to third-party websites. We are not responsible for third-party content, products, or services. Please review their policies before engaging in transactions.

10. User Content, Feedback, and Submissions

If you send ideas, designs, reviews, or other materials (“Comments”), you grant Symoru a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, publish, translate, and distribute such Comments.

We are not obligated to keep Comments confidential, pay compensation, or respond. You confirm your Comments do not violate any third-party rights and do not contain unlawful or harmful content. You are solely responsible for your submissions.

11. Intellectual Property

All content on the Platform, including text, graphics, images, logos, and software (“Symoru Materials”), is owned by or licensed to Symoru and protected by intellectual property laws.

• You may download or print one copy for personal, non-commercial use only.
• Any other use, including copying, reproducing, modifying, distributing, or creating derivative works, is prohibited without prior written consent.
• All trademarks and logos are the property of Symoru or their respective owners. Unauthorized use is strictly prohibited.

12. Privacy and Communications

Your personal information is governed by our Privacy Policy.

By using the Platform, you consent to receive transactional and informational communications via email, SMS, and WhatsApp, such as order updates and shipment tracking. You may opt out of non-essential marketing communications as described in the Privacy Policy.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be errors relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and cancel orders if any information is inaccurate at any time without prior notice.

14. Prohibited Uses

You must not use the Platform:

• For any unlawful purpose
• To violate any laws or regulations
• To infringe intellectual property or privacy rights
• To harass, abuse, defame, or harm others
• To submit false or misleading information
• To upload malware or harmful code
• To collect personal data without consent
• To spam, phish, crawl, or scrape
• For obscene or immoral purposes
• To interfere with security features

We may terminate or restrict access for violations.

15. Disclaimer of Warranties and Limitation of Liability

The Platform and products are provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, Symoru shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or similar damages. Where such exclusions are not allowed, liability will be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify and hold harmless Symoru and its affiliates from any claims or demands arising from your breach of these Terms or violation of any law or third-party rights.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

18. Termination

These Terms remain effective unless terminated by you or us. We may terminate access immediately if you breach any Terms. You remain liable for all amounts due up to the termination date.

19. Entire Agreement

These Terms, together with the Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and Symoru.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts in Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes.

21. Changes to These Terms

We may update these Terms at any time by posting changes on this page. Continued use of the Platform constitutes acceptance.

23. GSTIN Number: 08AVQPP6420J1Z2

Symoru – Jewellery with a Soul, Crafted with Trust.