Free shipping for all producats across India.
FAQs
Symoru Jewellery — Frequently Asked Questions
At Symoru, every piece of jewellery is crafted with precision, passion, and premium-quality materials. We believe luxury should come with transparency and trust. Below are quick answers to help you shop with confidence. For personalised assistance, our support team is always delighted to help you.
Shipping
Free shipping across India. International shipping charges apply at checkout.Orders are packed securely and tracking is shared after dispatch.
7 Day Return Policy
7-day return or exchange from delivery (as per policy terms). Simple and hassle-free process for your convenience.
Secure Payment
All payments are processed via secure, encrypted gateways to keep your personal and financial information safe.
Yes — all Symoru jewellery is handcrafted in 92.5% Sterling Silver. Each piece carries the 925 hallmark and is shipped with a Symoru Authenticity & Guarantee Card.
We offer a 7-day hassle-free return & exchange policy. Returns are accepted for store credit only. Custom pieces, sale items, international orders, and silver coins/articles are not eligible.
No — Cash on Delivery (COD) is not available.
Yes. Free international shipping on orders above ₹30,000. A flat charge of ₹3,000 applies for orders below ₹30,000.
Payments accepted only in INR via Indian Credit/Debit Cards or bank transfers from Indian accounts. International cards, PayPal, Western Union, Xoom, Remitly, TransferWise, etc. are not accepted.
Yes — each piece comes with a Symoru Purity Guarantee Card confirming 92.5% silver. If a product has a different purity (e.g., 85% or 70%), it will be noted in the product description.
Durability depends on usage, humidity, and storage. For best results, wear gold-dipped pieces occasionally, dry them after use, and store in airtight pouches.
No — colour/plating is not guaranteed. Our guarantee covers only metal purity (92.5% Sterling Silver).
Yes — message us on WhatsApp at +91-9660039960 mentioning the product name/code. We reply Monday–Saturday, 10 AM–6 PM (IST). Please allow up to 24 hours for a response.
Symoru is located in Jaipur, Rajasthan. Visit our Symoru Studio in Jaipur to try jewellery and request small customizations.
Yes — exchanges available at our Jaipur studio for items weighing 50g or more. We assess purity and provide exchange value redeemable against new purchases (no cash payouts).
Yes — email your design to support@symoru.com or WhatsApp +91-9660039960. We’ll confirm feasibility and share an approximate cost (final cost depends on finished weight).
Call or WhatsApp: +91-9660039960
Email: support@symoru.com
We aim to respond within 24 hours on working days.