Privacy Policy

1. PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including details such as your web browser type, IP address, time zone, and cookies installed on your device.

As you browse, we also collect information about:

• The web pages or products you view,
• The websites or search terms that referred you to our Site, and
• How you interact with our Site.

We refer to this automatically collected data as “Device Information.”

We collect Device Information using:

• Cookies – Small data files placed on your device, which may include an anonymous unique identifier. Learn more or disable cookies at
  www.allaboutcookies.org.
• Log Files – Track actions on the Site and collect details such as IP address, browser type, Internet Service Provider, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels – Electronic files used to understand user interactions with our website.

Additionally, when you make or attempt to make a purchase, we collect certain details from you, including:

• Full name
• Billing and shipping addresses
• Email address and phone number
• Payment details (processed securely via our payment gateway — we do not store full credit/debit card details)

This data is referred to as “Order Information.”

Together, Device Information and Order Information are referred to as “Personal Information.”

2. HOW WE USE YOUR PERSONAL INFORMATION
By using our Site or placing an order, you consent to our collection and use of your Personal Information for purposes including:

• Processing, confirming, and delivering your orders.
• Managing payments and refunds through trusted partners.
• Communicating with you via email, SMS, WhatsApp, or other verified channels.
• Detecting and preventing fraud or misuse.
• Providing you with product updates, offers, and marketing communications (only if you have opted in).
• Improving our website experience and internal analytics.

3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information only with trusted third-party partners essential to our operations, including:

• Razorpay – Our authorized payment gateway partner for secure online transactions.You can read Razorpay’s privacy policy here:
  https://razorpay.com/privacy/
• Shipmozo – Our official logistics and delivery partner responsible for shipping your orders.
• Analytics Providers (e.g., Google Analytics) – To help us understand customer behavior and enhance website performance.Learn more about Google’s privacy practices here:
  Google Privacy Policy.Opt out of Google Analytics here:
  Google Analytics Opt-Out.

We may also share your data to:

• Comply with applicable laws or lawful government requests, or
• Protect our legal rights, property, and the safety of our customers.

4. BEHAVIOURAL ADVERTISING
We may use your Personal Information to display targeted advertisements and promotional communications based on your interests and browsing history.

You can manage or opt out of targeted advertising here:

• Facebook Ads Settings
• Google Ads Settings
• Bing Personalized Ads

You may also visit the Digital Advertising Alliance portal:
http://optout.aboutads.info.

5. DO NOT TRACK
Please note that our Site’s data collection practices remain consistent even if your browser sends a “Do Not Track” signal.

6. YOUR RIGHTS
You have the right to:

• Access, correct, or request deletion of your Personal Information.
• Withdraw consent for marketing communications at any time.
• Request details about how your data is processed.

To exercise these rights, please contact us at
support@symoru.com.

If you are a resident of the European Union (EU), United Kingdom (UK), or regions with similar data protection laws, please note that your data may be transferred and processed outside your country (e.g., in India) in compliance with applicable legal safeguards.

Under the Digital Personal Data Protection Act (DPDPA) 2023, Indian users also have the right to:

• Access personal data shared with Symoru.
• Request corrections or erasure of inaccurate data.
• Withdraw consent for non-essential data use.

7. DATA RETENTION
We retain your Order Information for as long as necessary to fulfill the purpose for which it was collected, comply with legal requirements, or resolve disputes.

You may request deletion of your information at any time by contacting
support@symoru.com.

8. DATA SECURITY
We implement strong technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.
However, please note that no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page with an updated “Last Updated” date.

10. CONTACT US
For questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

Symoru Jewellery – Grievance & Nodal Officer
📧 Email: support@symoru.com
📍 Address: Plot 06, Subhash Colony, Kamla Nehru Nagar, Ajmer Road, Jaipur – 302021
☎ Contact no: +91 9660039960

Last Updated: October 2025